MUSIQLOUD – PRIVACY POLICY

1. Introduction

MusiQloud respects the privacy of its users and is committed to protecting personal data. This Privacy Policy explains how MusiQloud collects, uses, stores, and protects personal information when you access or use the platform, including MusiQMatch and GlowMarket Nexus.

By using MusiQloud, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

MusiQloud acts as the data controller under GDPR and determines the purposes and means of processing personal data collected through the platform.

3. Personal Data We Collect

Account Information

• Username
• Email address
• Profile information
• Profile images and avatars
• Account preferences and settings

Content Data

• Uploaded audio files and metadata
• Text, images, comments, and messages
• AI-generated content and themes
• Collaboration and interaction data

Payment & Wallet Data

• Wallet balances and transaction history
• Purchase records
• Subscription status

MusiQloud does not store full payment card or banking details.

Technical & Usage Data

• IP address
• Device and browser type
• Operating system
• Log files
• Feature usage statistics

4. Legal Basis for Processing

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (security, analytics, fraud prevention)
• User consent, where required by law

5. How We Use Your Data

• Provide and maintain the platform
• Manage user accounts and subscriptions
• Process wallet transactions and purchases
• Enable collaboration and communication between users
• Improve platform performance and user experience
• Detect fraud, abuse, or violations of Terms of Service
• Comply with legal and regulatory obligations

6. AI-Generated Content & Automation

• AI-generated outputs may vary in accuracy or originality
• MusiQloud is not responsible for creative or commercial outcomes of AI usage
• Users remain responsible for copyright and licensing compliance

7. Data Sharing & Third Parties

• Payment service providers
• Hosting and infrastructure providers
• Legal authorities where required by law
• Technical service providers operating under data processing agreements

All third parties comply with GDPR or equivalent standards.

8. Data Retention

• Provide platform services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements

Inactive accounts and associated data may be deleted after a reasonable period.

9. User Rights (GDPR)

• Access personal data
• Correct inaccurate data
• Request deletion of data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

10. Security Measures

MusiQloud implements appropriate technical and organizational measures to protect personal data, including secure infrastructure, access controls, and monitoring.

No system is entirely secure. Use of the platform is at your own risk.

11. Children’s Privacy

MusiQloud is not intended for users under 16. We do not knowingly collect personal data from minors.

12. Data Breach Notification

In the event of a personal data breach, MusiQloud will notify affected users and relevant authorities in accordance with GDPR obligations.

13. Right to Complain

Users have the right to lodge a complaint with a supervisory authority if they believe data protection laws have been violated.

14. Cookies & Tracking

MusiQloud uses cookies and similar technologies to enhance the user experience, analytics, and personalized recommendations. Users can manage preferences via their browser settings.

15. Third-Party Services

MusiQloud may integrate third-party services. Data shared with these services is limited to what is necessary for the service function and in compliance with GDPR.

16. International Transfers

Personal data may be transferred to countries outside the EU/EEA. MusiQloud ensures appropriate safeguards are in place.

17. User Responsibilities

Users must provide accurate information and ensure their account credentials remain secure.

18. Contact Information

Questions, concerns, or requests regarding personal data may be sent to: info@musiqloud.com

19. Changes to this Policy

MusiQloud reserves the right to update this Privacy Policy at any time. Continued use constitutes acceptance of the revised policy.

20. Governing Law

This Privacy Policy is governed by the laws of the Netherlands and applicable EU regulations.